Home >
Blog >
customer relationship management
Posted On: June 16, 2009
Any marketing done well is smart marketing, right? Wrong! Even a great-looking campaign can fail. Here’s a simple method you can use to quickly determine the efficacy of your marketing program. You may have heard of SMART objectives before. The experts who... Read More
Posted On: June 8, 2009
When you think of soda, what are the first couple of brands that come to mind? Odds are Coke or Pepsi are on your list. Why? After spending millions of dollars in advertising over the years they’ve managed to be at or near the top of your mind for their category. And,... Read More
Posted On:
Every time I tell the story of how I came to own a $20 “fingernail buffer” people laugh. Maybe that’s because most of us have a similar story. It happened last summer, as I was walking through the Premier Outlet Mall. A salesperson who worked at one of the kiosk-type... Read More
Posted On: January 20, 2009
I’m often asked by clients whether they should add a particular service to their lineup of offerings, whether to add new functionality to their website, or what to name a new product. Most of the time my answer includes “Go to the source.” For the most accurate... Read More
Posted On: December 27, 2007
Have you ever watched a home shopping network? Admit it. It’s easy to be drawn in by a great looking item. As you’re watching the close-up of the jewelry, the model train, or the sports jersey, you can start to visualize yourself owning it. But... Read More