What are your artwork requirements?
Many of our products allow you to add an agency logo or customization. Customer supplied artwork plays a critical role in the quality of the finished product. A file that is supplied at high resolution will produce the best possible product. A scan of your letterhead, business card or envelope is not considered artwork. We accept Macintosh or PC files in the following file formats:
- Adobe Illustrator.eps or .ai live art with fonts converted to outlines
- Adobe Photoshop.tif or .psd with a minimum of 600 dpi at actual size
- High Resolution PDF if copy is printed in black – NO SCREENS, SHADING, OR COLOR
We DO NOT accept these File Formats and Programs:
- MS Publisher
- MS Word
- MS Excel
- MS Powerpoint
Artwork can be any size – your logo can be reduced or enlarged as needed.
Revisions: There is a revision charge on repeat orders with copy changes.
How do I submit artwork?
You can upload your artwork and proof your purchase for most of our products directly through our website. Please note that the types of files we accept for online artwork submittal are .tif, .eps and high-resolution .pdf. All artwork must be 600 dpi or greater. You can alternatively Email artwork via our contact form. We do not accept artwork via fax.
Can I get a proof?
Yes. You need to explicitly request a proof. PROOFS OF ALL NEW FORMS WILL BE E-MAILED (Acrobat.pdf format) to you before printing. We do not send proofs of our MPS Express checks unless requested. The charge for a proof of our MPS Express checks is $10.00.
What if I don't have a high-resolution logo file?
A clean sample of an existing form can be used as artwork if it is printed in dark ink and has no screens or shaded areas. We can also re-create your artwork. There will be a setup charge in addition to the printing charge added to your invoice.
If we discover that artwork, revisions or logo creation are necessary to produce a quality job, we will discuss this with you prior to going to press. We do not want you to be surprised by unexpected charges.
How do you ship?
Unless a carrier is specified, we will ship UPS Ground or Federal Express Ground. UPS Next Day Air, 2nd Day Air and 3-Day Select are available at a higher shipping rate. All orders shipped overseas or to Alaska, Hawaii & Puerto Rico will ship Priority Mail, UPS 2nd Day Air and UPS Next Day Air but must be specified at time of order. We are not responsible for delayed shipments once the carrier has your order in their hands.
When can I expect my order to arrive?
Non-imprinted items are shipped 24-48 hours after receipt of order. MPS Express checks ship 5-7 business days. Custom items are shipped approximately 3 weeks after approval of proof. Custom items, which are repeated with no changes in copy, are shipped approximately 2 1/2 weeks after receipt of order. If a special delivery date is required, please specify at time of order.
Do you accept returns?
Multi Print and Digital wants you to be totally satisfied with your order. If there is a problem with your order please contact us immediately and we will make every effort to correct this problem. No returns will be accepted after 30 days of receiving your order. Sales on any marketing products are final. Returns must be authorized by Multi Print and Digital. Please contact us at 800-695-3939.
What are your payment terms?
Our payment terms are Net 30 Days after invoice date. We also accept: Visa, MasterCard, Discover & AMEX. Prices on this website do not include Sales Tax(8%) for Illinois customers and shipping charges. These charges will be added to your invoice when your order has been shipped. Your company can be invoiced if you are on OPEN ACCOUNT status with us. Please check prior to placing your order.
Anything else I should know?
All prices are subject to change without notice. We reserve the right to change or adjust prices without notice and to correct typographical errors of pricing and/or copy.
Overruns & Underruns
TRADE CUSTOMS PERMIT A VARIATION OF UP TO 10% OVER OR UNDER ORDERED QUANTITIES AS ACCEPTABLE PERFORMANCE ON ANY CUSTOM PRINTED ORDERS. We reserve the right to ship up to 10% over/under, although every effort will be make to ship the quantity ordered. Billing will be for exact amount SHIPPED, but will not exceed 10% over.
WE GUARANTEE QUALITY PRODUCTS, GREAT SERVICE AND EXCEPTIONAL VALUE
Attention to detail, color-matching, and service guarantee mean you get quality products.
OUTSTANDING CUSTOMER SERVICE
Customers consistently rate us tops in customer service and helpfulness.
We partner with high-volume manufacturers for the best pricing
Our measurable marketing campaigns produce high quality leads, helping to grow your business!
Our team of marketing pros can assist with ad campaigns, Internet marketing and graphic design.